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    Configuration Web Site Says "No agent installed" After Installing Agent

    Bugs and issues
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    • Z
      Zian last edited by

      Steps to Reproduce:

      1. Create a new account on carma.secteer.com
      2. Go to the Configuration page using IE11
      3. Download the agent
      4. Install the agent.
      5. Return to the web browser window from step 2.
      6. Press F5 or refresh the page

      Expected Outcome:
      Way to review the newly installed agent and add it

      Actual outcome:
      "No agent installed. Click here to download and install the agent."

      Workaround:
      Use Firefox

      System Details:

      • Windows 7 SP1
      • IE11
      • EN-US
      • 101% zoom (DPI)
      1 Reply Last reply Reply Quote 0
      • T
        Tom VulnDetect Team Member @Zian last edited by

        @zian There is some known issues with IE11. This is a new one.

        We will soon launch the "new" product called VulnDetect to replace the CARMA, after that we will start working on the UI quirks.

        Thanks for reporting this.

        /Tom
        Download the latest SecTeer VulnDetect agent here:
        https://vulndetect.com/dl/secteerSetup.exe

        1 Reply Last reply Reply Quote 0
        • Z
          Zian @OLLI_S last edited by

          @olli_s IE11 works now that I added the agent with Firefox.

          T 1 Reply Last reply Reply Quote 0
          • OLLI_S
            OLLI_S Community Moderator last edited by OLLI_S

            @Zian OK, thank you for letting us know...
            Does it work now with IE or just with Firefox?

            @Tom do you have any idea what might be the problem here?

            Z 1 Reply Last reply Reply Quote 0
            • Z
              Zian last edited by Zian

              Does it work with Firefox

              Yes, it works with Firefox.

              1 Reply Last reply Reply Quote 0
              • OLLI_S
                OLLI_S Community Moderator last edited by

                @Zian Does it work with Firefox (because you wrote "Workaround" so I suppose it works).

                If it is not working in Firefox did you create an VulnDetect (former: Carma) account while installing the agent?
                One reason might be that the name of the application is currently changing from Carma to VulnDetect and that there are ongoing changes to the systems that might cause the problems.
                Here @Tom can help (I am a normal user like you, so I don't know the details about the server infrastructure and the changes).

                1 Reply Last reply Reply Quote 0
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